IATA: Travelers gain confidence

The International Air Transport Association (IATA) announced results from its latest poll of recent travelers, revealing growing confidence in a return to air travel, frustration with current travel restrictions, and acceptance of a travel app to manage health credentials for travel.

Travel Restrictions

88% believe that when opening borders, the right balance must be struck between managing COVID-19 risks and getting the economy going again
85% believe that governments should set COVID-19 targets (such as testing capacity or vaccine distribution) to re-open borders
84% believe that COVID-19 will not disappear, and we need to manage its risks while living and traveling normally
68% agreed that their quality of life has suffered from travel restrictions
49% believe that air travel restrictions have gone too far
While there is public support for travel restrictions, it is becoming clear that people are feeling more comfortable with managing the risks of COVID-19.

People are also feeling frustrated with the loss of freedom to travel, with 68% of respondents indicating their quality of life is suffering as a result. Travel restrictions come with health, social and economic consequences. Nearly 40% of respondents reported mental stress and missing an important human moment as a result of travel restrictions. And over a third have said that restrictions prevent them from doing business normally.

“The top priority of everybody at the moment is staying safe amid the COVID-19 crisis. But it is important that we map a way to being able to re-open borders, manage risks and enable people to get on with their lives. That includes the freedom to travel. It is becoming clear that we will need to learn to live and travel in a world that has COVID-19. Given the health, social and economic costs of travel restrictions, airlines should be ready to re-connect the world as soon as governments are able to re-open borders. That’s why a plan with measurable milestones is so critical. Without one, how can we be prepared for restart without an unnecessary delay?” said Alexandre de Juniac, IATA’s Director General and CEO.

Future Travel Trends

57% expect to be traveling within two months of the pandemic being contained (improved from 49% in September 2020)
72% want to travel to see family and friends as soon as possible (improved from 63% in September 2020)
81% believe that they will be more likely to travel once they are vaccinated
84% said they will not travel if there is a chance of quarantine at the destination (largely unchanged from 83% in September 2020)
56% believe that they will postpone travel until the economy stabilizes (improved from 65% in September 2020)
Survey responses are telling us that people are becoming more confident to travel. Those expecting to travel within a few months of “COVID-19 containment” now account for 57% of survey respondents (improved from 49% in September 2020). This is supported by vaccine rollout which indicates that 81% of people will be more likely to travel once vaccinated. And 72% of respondents want to travel as soon as possible after COVID-19 is contained to see friends and family.

There are some headwinds in travel trends. About 84% of travelers will not travel if it involves quarantine at the destination. And there are still indications that the pick-up in business travel will take time with 62% of respondents saying they are likely to travel less for business even after the virus is contained. That is, however, a significant improvement from the 72% recorded in September 2020.

“People want to get back to travel, but quarantine is the showstopper. As testing capacity and technology, improve and the vaccinated population grows, the conditions for removing quarantine measures are being created. And this points us again towards working with governments for a well-planned re-opening as soon as conditions allow,” said de Juniac.

IATA Travel Pass
89% of respondents believe that governments need to standardize vaccine and testing certificates
80% are encouraged by the prospect of the IATA Travel Pass App and would use it as soon as available
78% will only use a travel credential app if they have full control over their data
Travel health credentials are already opening borders to some countries. IATA believes that such a system needs global standards and the highest level of data security.

The survey produced very encouraging data indicating travelers' willingness to use a secure mobile phone app to manage their travel health credentials. Four of five people surveyed would like to use this technology as soon as it becomes available.  They also expect that travel health credentials (vaccine or test certificates) must comply with global standards—a work that is still in progress by governments.

Survey respondents also sent a clear message on the importance of data security.  Some 78% of travelers will not use an app if they are not in full control of their data. And about 60% will not use a travel credential app if data is stored centrally.

“We are designing IATA Travel Pass with the traveler in mind. Passengers keep all the data on their mobile devices, and they remain in full control of where that data goes. There is no central database. While we are making good progress with numerous trials, we are still awaiting the global standards for digital testing and vaccine certificates. Only with global standards and governments accepting them can we maximize efficiency and deliver an optimum travel experience,” said de Juniac.

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