Technology to drive advances in air passenger experience and infrastructure

Α Decrease font Enlarge font
Technology to drive advances in air passenger experience and infrastructureTo improve the passenger experience, technology options should focus on what the passenger wants

(Warsaw) - The International Air Transport Association (IATA) called on governments and industry to work together to make the best use of modern technology to put the passenger at the center of the journey and to achieve greater efficiency from infrastructure.

The call came during the opening address by Alexandre de Juniac, IATA's Director General and CEO, at the IATA Global Airport and Passenger Symposium (GAPS) in Warsaw.

Passenger First Approach

To improve the passenger experience, technology options should focus on what the passenger wants. The 2019 IATA Global Passenger Survey noted strong preferences by travelers for technology to enable them to track their baggage in real-time and to expedite their journey through the various airport processes.

The industry has solutions for both these passenger expectations—the One ID initiative, and RFID for baggage tracking. Both need the support of stakeholders, including governments.

IATA's One ID initiative is helping the industry to transition towards a day when passengers can move from curb to gate using a single biometric travel token such as a face, fingerprint or iris scan.

"Biometric technology has the power to transform the passenger experience. Airlines are strongly behind the One ID initiative. The priority now is ensuring there is regulation in place to support the vision of a paperless travel experience that will also ensure that their data is well protected," said de Juniac.

On baggage, airlines and airports are working together to implement tracking at key journey points, such as loading onto and off-of aircraft (Resolution 753). In June, airlines committed to the global deployment of Radio Frequency Identification (RFID) for baggage tracking.

"Implementation of RFID has seen some good progress, especially in China where the technology has been thoroughly embraced. In Europe several airlines and airports are successfully working together to introduce RFID, notably Air France at Charles de Gaulle Airport in Paris. The industry needs to be reminded that in addition to meeting our customers' expectations, implementation of RFID will help reduce the USD2.4 billion cost to airlines from mishandled bags," said de Juniac.

Infrastructure

Infrastructure will also play a key role in meeting customer expectations.  Developing infrastructure that can cope with future demand, without relying on ever-bigger airports, is essential. In cooperation with Airports Council International (ACI), the NEXTT (New Experience Travel Technologies) initiative explores important changes in technology and processes to improve operational efficiency and the customer experience.

Among its 11 workstreams, NEXTT is examining several options, including the potential to:

  • Increase off-site processing, which could reduce or even eliminate queues.
  • Use artificial intelligence and robotics to more efficiently use space and resources.
  • Improve data sharing among stakeholders to enhance efficiency.

"Accommodating growth by building bigger and bigger airports will be challenging from a public policy perspective. NEXTT provides a major opportunity to focus on using the latest industry technology standards for a sustainable future. We look forward to seeing Poland take a leadership role in delivering the NEXTT vision with the construction of Warsaw's new airport- Solidarity Transport Hub. It's the European Union's first greenfield airport in over a decade," said de Juniac.

LOT Polish Airlines

The CEO of LOT Polish Airlines, Rafał Milczarski, who also spoke at the event, reinforced the need for industry transformation using new technologies to ensure a sustainable future for aviation and how Warsaw's new airport would support this vision.

"As Poland's flag carrier and the leading airline in CEE, we believe that European aviation needs significant transformation and we opt for industry that is fair for all. For airlines to remain competitive and sustainable and to respond to growing passenger demand, it is crucial to implement solutions which will be based on cutting-edge technologies. Poland and LOT will play an important role in shaping the future of the aviation industry in Central and Eastern Europe thanks to investment in the future hub - CPK (Solidarity Transport Hub). The multimodal project is addressing both the industry's challenges and passengers' needs by setting new standards in safety control, carbon reduction by use of SAF and artificial intelligence to manage airport operations, while ensuring shorter MCT and a seamless journey. The opportunity to build a hub airport from scratch with the participation of IATA, global leaders and industry experts will help us to be light years ahead compared to where we are now'" said Milczarski.

Building a Sustainable Future

De Juniac also addressed two key and timely issues for the industry's future:

  • Gender Balance: De Juniac called for airlines to support the recently launched 25by2025 Campaign. "Global air connectivity is delivered for people by people. We need a diverse workforce that has the training and skills for an increasingly digital and data-driven world. We will not have the capacity needed for the future if we don't fully engage the potential of women in the workforce at all levels," said de Juniac.

The 25by2025 Campaign is a voluntary program to address the airline industry's gender imbalance. Participating airlines commit to increase the number of women at senior levels and in key positions by 25% or to a minimum of 25% by 2025.

  • Managing Climate Change

"Airlines have long recognized sustainability as key to our license to grow and spread the benefits of global connectivity, benefits which are linked to 15 of the 17 UN Sustainable Development Goals," said de Juniac. 

For over a decade, industry has had a target to cap emissions from 2020.  This goal is secured by the Carbon Offsetting and Reduction Scheme for International Aviation (CORSIA) which was agreed at ICAO in 2016 and reaffirmed at ICAO's 40th Assembly earlier this month.

By 2050 the industry target is to cut net CO2 to half of 2005 levels. Already emissions from the average journey are half what they were in 1990. Sustainable aviation fuels (SAF) offer the biggest and most practical opportunity to cut carbon. But governments must develop a supportive policy framework to realize the potential of SAF.

RELATED TOPICS: GreeceGreek tourism newsTourism in GreeceGreek islandsHotels in GreeceTravel to GreeceGreek destinationsGreek travel marketGreek tourism statisticsGreek tourism report

 

 

Tornos
  1. 22/11 21:33

    The SNFCC Christmas World comes to life in Athens during December

  2. 22/11 21:24

    Media: Greece’s unlawful building owners offered break by government

  3. 22/11 18:52

    PM: I want to turn Greece into a vast work site for building the future

  4. 22/11 18:30

    Media report: More hotels to be built in Greece

  5. 22/11 18:10

    BoG chief: Speedier reforms will lead the economy to investment grade

  6. 22/11 18:01

    Greek Migration Minister notes Turkey is using refugees to blackmail EU

  7. 22/11 17:39

    Ancient Greek tradition marked at Elefsis site near Athens (video)

  8. 22/11 17:20

    Orthodox Archbishop of Athens and all Greece meets U.S. Ambassador

  9. 22/11 17:10

    National Hellenic Museum announces special events for 2019 Holiday Season

  10. 22/11 17:02

    ND government tables amendment on the voting rights of Diaspora Greeks

  11. 22/11 16:50

    Minister: Greek people will see a rise in income due to tax reductions

  12. 22/11 16:38

    Greek PM on migration: Dublin Treaty "outdated and extremely problematic"

  13. 22/11 14:31

    European Commission reports on positive performance by Greek economy

  14. 22/11 12:54

    European Commission highlights delayed tenders of major projects in Greece

  15. 22/11 10:46

    IATA: Aviation competitiveness in the Netherlands key for jobs and prosperity

  16. 21/11 23:56

    Religious Tourism: Turkey to turn historic Orthodox Church into a mosque

  17. 21/11 23:49

    ANEN shipping picks up 'Aiolos Kenteris I' fast-ferry in auction

  18. 21/11 23:42

    Concert to honor memory of Maria Callas in Athens on Friday

  19. 21/11 23:27

    Cosco donates 500,000 euros for underprivileged children in Piraeus Port

  20. 21/11 23:19

    Ruling New Democracy party lead over SYRIZA widens from last month

  21. 21/11 23:02

    Lanthimos’ “The Favourite” wins four awards by European Film Academy

  22. 21/11 22:50

    Ethiopian Airlines to resume Athens-Addis Ababa connection in December

  23. 21/11 22:24

    Greek-American sculptor Lynda Benglis' show at Athens Museum of Cycladic Art

  24. 21/11 20:53

    Greek PM: The enemy is tobacco smoke, not smokers (video)

  25. 21/11 20:44

    OECD forecast: Economic recovery driven by tourism receipts in Greece

  26. 21/11 20:29

    Greek state budget revenue and spending to increase in 2020

  27. 21/11 20:21

    B’Nai-B’rith chief's interview: Greece and Israel ‘making up for lost time’

  28. 21/11 18:49

    NASA teams up with Greece for mission to Santorini's submerged volcano

  29. 21/11 18:36

    Greek firm underbidder for preliminary works of Thessaloniki Metro extension

  30. 21/11 18:23

    Shop opening hours for Christmas and New Year holiday season in Greece

  31. 21/11 14:10

    Greek Defence Minister's message for Armed Forces Day

  32. 21/11 10:40

    FedHATTA promotes tourism cooperation between Greece and Azerbaijan

  33. 20/11 23:15

    Greek Railways: Maintenance to be carried out with NSRF 2021-2027 funds

  34. 20/11 23:09

    HSBC places ‘overweight’ tag on Athens Stock Exchange

  35. 20/11 23:03

    Greek island of Corfu recovering from storm damage by "Victoria"

  36. 20/11 22:54

    Aggitis River Cave in Drama of Greece, one of the most impressive in Europe

  37. 20/11 22:36

    Red Hot Chilli Peppers live show in Greek capital of Athens on June 5, 2020

  38. 20/11 22:18

    Travel safety: Dutch Intelligence reports ISIS using Turkey as strategic base

  39. 20/11 22:04

    CBS: Why Ikarian honey could be the key to Greek island's longevity

  40. 20/11 20:59

    Greek shipowners lead global vessel purchases and new orders in 2019

  41. 20/11 20:52

    EC: Greek 2020 draft budget 'compliant' with Stability and Growth Pact

  42. 20/11 20:25

    Planet celebrates 10th anniversary in Greece with special event

  43. 20/11 20:09

    Greek government spox: 5+1 actions for managing refugees and migrants

  44. 20/11 20:00

    Finance Minister satisfied with EU report on course of Greek economy

  45. 20/11 19:43

    Airbnb expands investments and initiatives to enhance trust in its community

  46. 20/11 19:35

    Upgrading of Greek universities with new programmes in English

  47. 20/11 19:16

    New General Manager at Novotel Athènes

  48. 20/11 18:04

    Work stoppages in Athens metro on Thursday and Friday, November 28-29

  49. 20/11 16:33

    Greek President: Stavros Niarchos Foundation follows tradition of national benefactors

  50. 20/11 00:56

    Tourist arrivals mark a new all-time high in Cyprus during 2019

  51. 20/11 00:45

    Piraeus Bank to sponsor multiple cultural events for Greek Bicentennial

  52. 20/11 00:40

    Boosting aviation competitiveness in Germany to create jobs and growth

  53. 20/11 00:34

    Labor Minister: Enshrining minimum income in constitution a 'historic' step

  54. 20/11 00:27

    Visitors to Athens have doubled within last six years

  55. 20/11 00:11

    Greece's Alpha Bank reveals largest securitization of NPEs in Europe

  56. 20/11 00:03

    IATA on aviation: A sustainable industry for all Europe’s citizens

  57. 20/11 00:03

    IATA on aviation: A sustainable industry for all Europe’s citizens

  58. 19/11 23:56

    Cape Verde institute wins 'Melina Mercouri' prize at UNESCO HQ in Paris

  59. 19/11 23:23

    Athens Acropolis lit blue for anniversary of United Nations Convention on children

  60. 19/11 23:23

    Greece hires 1200 guards to protect its land and sea borders

  61. 19/11 23:11

    Arsakio landmark building to turn into culinary center for Athens

  62. 19/11 22:48

    Giannis Antetokounmpo praises Stefanos Tsitsipas after London victory

  63. 19/11 22:45

    Greek Prime Minister visits Croatian capital of Zagreb for EPP congress

  64. 19/11 22:34

    EBRD: Greek economy to grow by 2% in 2019 and 2.4% during 2020

  65. 19/11 22:27

    Ecumenical Patriarch to commence U.S. visit in Boston on May 7th, 2020

  66. 19/11 22:17

    Germany unveils TIF logo as Honored Country at Innovation Forum held by SNF

  67. 19/11 22:06

    Diaspora Minister stresses role of Congress in promoting Greek-American relations

  68. 19/11 21:06

    Greek PM in Zagreb: Europe cannot be blackmailed concerning migration

  69. 19/11 20:40

    21st Annual Capital Link Invest in Greece Forum in New York on December 9

  70. 19/11 18:18

    Report: Golden Visa scamsters bilking foreign investors in Greece

  71. 19/11 16:05

    Minister: Anti-smoking law will now be strictly implemented in Greece

  72. 19/11 14:34

    Chinese COSCO investment project to make Piraeus Europe’s largest port

  73. 19/11 14:16

    Remote Greek villages of Zagori get wi-fi and attract more tourists

  74. 19/11 10:42

    Cypriots’ travelling abroad increased by 8.6% during October

  75. 19/11 03:46

    Media: End nears for troubled Greek Astra Airways as Aegean offers help

  76. 19/11 03:39

    Greek PM receives Patriarch of Alexandria and All Africa Theodore II

  77. 19/11 03:34

    Minister for Greeks Abroad takes part in Southeast Europe conference in DC

  78. 19/11 03:00

    Mytilineos Luxembourg subsidiary to issue €500 million senior notes due 2024

  79. 19/11 02:50

    AP: Cypriot President announces that Pope Francis will visit the island in 2020

  80. 19/11 02:20

    4,500-year mystery found in the heart of the Aegean Sea

  81. 19/11 02:10

    Greek tennis sensation Stefanos Tsitsipas wins the ATP Finals title

  82. 19/11 01:26

    Greek-American Hollywood star Billy Zane honored artist at Thessaloniki Fair

  83. 18/11 22:00

    Minister: State e-platforms to migrate to Greek government cloud by January 2022

  84. 18/11 21:42

    Explore the traditional village of Plesio in extreme Northwestern Greece

  85. 18/11 20:44

    UN meeting on climate disruptions in transport held in Athens on November 18-19

  86. 18/11 20:39

    Greek super market chain Masoutis eyes €830 million in turnover for 2019

  87. 18/11 20:34

    Greek PM Mitsotakis: Absorption of EU funding must speed up

  88. 18/11 19:53

    Sale of Forthnet to shipping magnate Marinakis' group enters last stages

  89. 18/11 18:25

    Greek state budget records primary surplus of €5.755 billion in January-October

  90. 18/11 16:14

    Parliamentary process for revising the Greek Constitution enters final stretch

  91. 18/11 16:09

    Three eminent Greek Diaspora scholars enter Russian Academy of Sciences

  92. 18/11 12:14

    Thailand greenlights exports of Greek kiwi fruit

  93. 18/11 10:52

    First assemby meeting of Greek Union of Reporters for Agriculture and Food

  94. 18/11 01:51

    "1915 and Beyond" genocide presentation and art exhibition in New York (video)

  95. 18/11 01:19

    Invasion, not Santorini volcano eruption tsunami seen wiping out Minoans

  96. 17/11 20:01

    Greek transport ticket inspectors to track down fare dodgers in Athens

  97. 17/11 19:54

    Polytechnic march to the United States Embassy begins in Athens (video)

  98. 17/11 19:43

    Greek government denies 'backtracking' on money laundering fight

  99. 17/11 19:38

    Draft law on liberalisation of energy market tabled in Greek Parliament

  100. 17/11 15:03

    Media report: Affluent Chinese happily snapping up Greek Golden Visas