Airbnb announces Coronavirus info and extenuating circumstances policy

On 30 January 2020, the World Health Organization (WHO) declared a Public Health Emergency of International Concern (PHEIC) for the current outbreak of coronavirus disease, known as COVID-19.

Given the health and safety risks posed by this virus, we are asking all hosts and guests to please review your local authorities' travel guidance and health advisories related to this outbreak, in addition to global guidance from the WHO. We strongly urge our community to take the necessary precautions to protect yourself when travelling or hosting.

We’re providing a list of resources for your convenience – please check with your relevant local authority if it’s not featured below. As the situation evolves, please regularly check the advisories relevant to you for updates.

Extenuating circumstances policy for the coronavirus outbreak

Our extenuating circumstances policy covers our hosts and guests with eligible reservations who are being impacted by the coronavirus (COVID-19) outbreak. We're closely monitoring official guidance from local government and health authorities and the World Health Organization in order to support the health and wellbeing of our community in severely impacted areas. As the situation evolves, we will be continuously evaluating and updating this policy.

If your trip is covered by the policy, you will have the option to cancel your homes reservation or Airbnb Experience without charge. If you’re travelling from or hosting in a severely impacted area and we can recognise your location and reservation details as outlined below, you may be notified that your reservation automatically qualifies on the reservation details page. If your reservation is eligible under this policy but you do not have a notification, please contact us.

Reservations in and guests travelling from mainland China

• For guests with reservations in mainland China

If you’re travelling within mainland China, the extenuating circumstances policy applies to any reservations booked on or before 28 January 2020, with check-in date of 1 April 2020 or earlier.

If you’re travelling to mainland China from anywhere outside of mainland China, the extenuating circumstances policy applies to reservations booked on or before 1 February 2020, with check-in date of 1 April 2020 or earlier.

• For hosts with reservations in mainland China

If your guest is travelling from mainland China, the extenuating circumstances policy applies to any reservations booked on or before 28 January 2020, with check-in date of 1 April 2020 or earlier.

If your guest is travelling from anywhere outside of mainland China, the extenuating circumstances policy applies to reservations booked on or before 1 February 2020, with check-in date of 1 April 2020 or earlier.

• For reservations with guests travelling from mainland China to destinations outside of mainland China

The extenuating circumstances policy applies to any reservations booked on or before 1 February 2020, with check-in date of 1 April 2020 or earlier. This applies for guests travelling from mainland China with reservations outside of mainland China, or hosts outside of mainland China with guests travelling from mainland China.

Reservations in and guests travelling from South Korea

• For guests with reservations in South Korea

If you’re travelling to or within South Korea, the extenuating circumstances policy applies to reservations booked on or before 25 February 2020, with check-in date of 9 March 2020 or earlier.

• For hosts with reservations in South Korea

If you’re hosting in South Korea, the extenuating circumstances policy applies to any reservations booked on or before 25 February 2020, with check-in date of 9 March 2020 or earlier.

• For reservations with guests travelling from South Korea to destinations outside of South Korea

The extenuating circumstances policy applies to any reservations booked on or before 25 February 2020, with check-in date of 9 March 2020 or earlier. This applies for guests travelling from South Korea with reservations outside of South Korea, or hosts outside of South Korea with guests travelling from South Korea.

Other global scenarios that require documentation

Regardless of the reservation date, the extenuating circumstances policy applies to reservations of all global hosts or guests who must change or cancel travel:

• In order to comply with disease control restrictions implemented by relevant governmental or health authorities;
• In order to perform medical or disease control duties in connection with the COVID-19 outbreak;
• As a result of flight or ground transportation cancellations initiated by an airline or ground transportation provider due to the COVID-19 outbreak;
• In the event that they are diagnosed or suspected of being infected with COVID-19 by a medical or health authority.

We ask that all community members be mindful of respect, inclusion, and our nondiscrimination policy when interacting with other members of our community.

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