Hotels | AI transforming the hospitality industry - Research findings

Hotels | AI Transforming the Hospitality Industry - What Research Shows

73% of hotel executives believe AI will have a significant or transformative impact on hospitality, according to a Canary Technologies survey.

Canary Technologies is recognized as the leading provider of hospitality technology solutions for hotels, resorts, and other accommodations. The survey was conducted among 325 hospitality professionals from IT, Sales, Marketing, Operations, Front Desk, HR, and Maintenance departments, representing hotels and hotel groups of all sizes in North America, APAC, and Europe.

Other key findings from the survey:

61% said AI is already impacting the industry or expects to have an impact in the next year.

This prevailing view that AI is on the cusp of widespread adoption in the hospitality industry is driving significant investment. 77% of respondents plan to allocate between 5% and 50% of their IT budgets to AI tools in the coming year.
Beyond industry trends, the research identifies the top AI use cases in hospitality. For hoteliers looking to introduce AI or those needing a practical roadmap for implementation, the report is an essential guide packed with data and actionable insights to help navigate this transformative era in hospitality technology.

“Hospitality professionals and hotel managers now have an essential guide to help them make key technology decisions around AI,” said SJ Sawhney, President and Co-Founder of Canary Technologies, adding: “This report shows that the AI ​​revolution in hospitality is not just coming – it’s already here. With data revealing strong enthusiasm across the industry and practical advice for implementation, we’re excited to provide hoteliers with the information they need to embrace this transformative technology.”

Artificial Intelligence and Jobs

According to a recent study by the World Economic Forum, new technologies could eliminate 92 million jobs worldwide by 2030, but at the same time create 170 million new jobs, in another field, as reported by DW.

According to the American software company Workday, moreover, Artificial Intelligence is a "catalyst" for a "revolution" in the labor market, which highlights creativity, empathy and moral integrity as the most sought-after qualifications when searching for a job.

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