Booking.com: Dutch consumer class action lawsuit over hotel overpricing

Two major consumer groups in the Netherlands have announced their intention to take legal action against Booking.com, one of the world’s largest online booking platforms, accusing it of charging consumers excessively high room rates for years.

As reported by Reuters, the Consumer Competition Claims Foundation (CCC) and the Dutch Consumers’ Association have called on Dutch consumers affected by the platform’s pricing policy to join a class action lawsuit. They say the practice has resulted in “hundreds of millions of euros in losses for consumers in the Netherlands.”

“Violation of competition rules”

CCC President Bert Heikens said the organization’s investigation revealed violations of competition law and consumer rights since January 2013. “We have evidence that Booking.com has been promoting an unfair pricing policy that has harmed millions of consumers financially for over a decade,” he said.

Booking.com’s response

For its part, Booking.com rejected the accusations, stating through a spokesperson that it “remains committed to offering travelers the best possible prices and a transparent booking experience.” The company stressed that it “rejects any allegations of violation of the law.”

Under the microscope of European Justice

The issue takes on particular importance in light of the recent ruling of the Supreme Court of the European Union in 2024. The court ruled that clauses that prohibited hotels from offering lower prices on their own websites or on competing platforms may reduce competition, without however directly classifying them as illegal under EU law.

This ruling opened the way for possible national interpretations and legal initiatives, such as the one in the Netherlands, where consumer organizations consider that Booking.com’s insistence over many years on enforcing so-called “price parity clauses” has seriously harmed consumers.

Possible continuation at the European level

The Dutch example may find imitators in other European countries, where consumer organizations are closely following the case. In previous years, several countries – such as France, Italy, and Germany – had already expressed concerns about the practices of large travel platforms, leading some to partially change the terms of cooperation with hotels.

The Booking.com case also highlights a broader question about the balance of power in the digital tourism industry, where large platforms have gained a strong negotiating position against hoteliers and consumers.

What does it mean for consumers

Dutch citizens who have made reservations through Booking.com from 2013 to the present can declare their participation in the class action through the websites of the two organizations. If the case goes to court and there is a conviction, the way may be opened for compensation that can reach significant amounts.

The case is still at an early stage, but is expected to trigger developments in both the travel booking industry and the debate on the regulation of digital platforms in the EU.