Survey: Which? unveils best and worst travel price comparison platforms

Α Decrease font Enlarge font
Survey: Which? unveils best and worst travel price comparison platformsThe consumer champion asked more than 2,200 holidaymakers to rate their experiences using holiday comparison sites over the last two years in a range of categories, including user-friendliness, price and market coverage

GoCompare has been rated the worst travel comparison site, with users panning it for poor functionality and high prices, according to a new Which? survey.

The consumer champion asked more than 2,200 holidaymakers to rate their experiences using holiday comparison sites over the last two years in a range of categories, including user-friendliness, price and market coverage.

GoCompare – which uses third parties for its flight and hotel searches – came bottom of the survey with a poor customer score of only 45 percent.

As well as raising issues with functionality and high prices, users also criticized the site for its poor market coverage and whether users were shown prices for all major booking sites.

Skyscanner was rated the best comparison site for flights, with a score of 69 percent. It was also the only site to score four stars for value for money.

Tripadvisor came second overall and was top of the list for hotel comparison. It received a consistent three stars across all categories in the survey.

Customers said they liked being able to compare prices for a hotel and read customer reviews side by side.

However, earlier this year Which? Travel warned holidaymakers to take these reviews with a pinch of salt after finding evidence that suspicious reviews were artificially raising the profile of some of the highest-rated hotels on the site.

In a separate snapshot investigation, Which? Travel also pitted the seven most used flight comparison sites against each other to see which consistently found the best price.

Skyscanner produced the cheapest price six out of 10 times. Google Flights, however, found the cheapest fare just once. It also found the most expensive fare three times.

For a last-minute return flight to Krakow – voted Which? Travel’s best destination for a city break – Skyscanner was at least £60 cheaper than any of the competitors Which? checked.

When it came to hotel comparison sites, Kayak sourced the cheapest deal in six out of 10 hotel searches, although the savings were relatively small in most cases.

TravelSupermaket came second, finding the cheapest price on four out of 10 occasions – although it also had the most expensive rates on four occasions.

Rory Boland, Which? Travel editor said:

“Holidaymakers are known to spend hours and sometimes days looking for the best hotel rates and the best airfares, so for many of us, travel comparison sites are the first port of call.

“There are really only one or two sites you should consider using though if you want to save yourself both money and time.”

RELATED TOPICS: GreeceGreek tourism newsTourism in GreeceGreek islandsHotels in GreeceTravel to GreeceGreek destinationsGreek travel marketGreek tourism statisticsGreek tourism report

Photo Source: pixabay.com

Tornos
  1. 22/01 04:14

    New initiative for the return of the Parthenon Sculptures to Greece

  2. 22/01 04:03

    Spectacular photo of Greece's snow-covered Mount Olympus goes viral

  3. 22/01 03:58

    Melina Mercouri honored with commemorative events across Greece in 2020

  4. 22/01 03:53

    Mohegan Gaming Advisors wins casino license in Hellenikon project in Athens

  5. 22/01 03:41

    Greece aims at wider use of electric cars and plans incentives

  6. 22/01 01:35

    Olivier Py directs “Wozzeck” at the Greek National Opera in Athens (video)

  7. 21/01 23:30

    Dodecanesian Federation Taverna Night and Vasilopita Cutting in Astoria, NY

  8. 21/01 21:25

    National Public Health Organization: Coronavirus risk low among travelers

  9. 21/01 19:15

    Greek Cheese “Arseniko” in EU Protected Designation of Origin products list

  10. 21/01 17:10

    Metropolitan Cathedral of Athens unveils its museum with relics collection

  11. 21/01 17:10

    Greek FM: Defence cooperation deal with US guarantees peace in the region

  12. 21/01 15:59

    AP: Paris couture climbs Greece's Mount Olympus and plumbs marine depths

  13. 21/01 15:05

    The United Kingdom deplores Turkish drilling around Cyprus waters

  14. 21/01 13:53

    Italian diva Monica Bellucci to play Maria Callas in Athens theatre

  15. 21/01 11:47

    Patras-Pyrgos construction to go ahead under Olympia Odos in Southern Greece

  16. 21/01 04:43

    Prime Minister Mitsotakis meets delegation of Greek-Armenian community

  17. 21/01 04:39

    Institutions’ reps coming to Athens for the 5th post-memorandum evaluation

  18. 21/01 03:43

    AP: Greek tennis star Tsitsipas beats Caruso at Australian Open (video)

  19. 20/01 23:12

    ESM's Chief: Greek economy doing better than expected

  20. 20/01 23:08

    Many Greek restaurant and tavern owners prefer smoking ban stopped

  21. 20/01 21:02

    Greece and France agree on plan over migrant and refugee issue

  22. 20/01 19:55

    Winners of 2nd UNWTO tourism startup competition announced in Spain

  23. 20/01 19:48

    Germany “understands and shares” Greece's worries over Turkey-Libya MoU

  24. 20/01 17:36

    GNTO President Angela Gerekou: For Greece tourism is identical to hospitality

  25. 20/01 15:26

    Cyprus wants more cruise ships serviced at port of Limassol

  26. 20/01 15:22

    Photo show on Veria's flowering peach tree festival in city of Thessaloniki

  27. 20/01 13:17

    UNWTO: International tourism growth continues to outpace the global economy

  28. 20/01 11:13

    Registered unemployment on the rise in Greece during December 2019

  29. 20/01 09:52

    PM meets with Archbishop of Athens and All Greece Ieronymos II

  30. 19/01 15:10

    Marine Tourism: Adorable seal pups rescued and ready to return to Greek waters

  31. 19/01 15:05

    First-ever Vasilopita celebration at St. Photios National Shrine in Florida

  32. 19/01 15:00

    Greece to relocate some 100 unescorted refugee children to neighboring Serbia

  33. 19/01 14:54

    AHEPA helps in building bridges between Greece, Israel and Cyprus through Athens

  34. 19/01 14:46

    Greece records largest drop in house prices and rents in Europe during last 12 years

  35. 19/01 14:39

    Weather records announced in Greece during 2019

  36. 19/01 14:29

    Mayor of Kalamata invites visitors to Greek city in interview with TNH

  37. 19/01 14:22

    Greek Alternate Foreign Minister in Brussels on Sunday for IHRA conference

  38. 19/01 12:13

    The National Herald releases special guide on Tourism in Greece for 2020

  39. 19/01 10:05

    Greek PM speaks with European Council and European Commission chiefs

  40. 19/01 04:49

    U.S Embassy in Athens closed for Martin Luther Day on Monday

  41. 18/01 14:35

    Leadership 100 Conference to announce full program on February 20-23

  42. 18/01 14:24

    “Dublin is dead,” EU’s VP Schinas informs Greek Parliament

  43. 18/01 14:12

    Giannis Antetokounmpo and partner Mariah throw party for baby ‘Greek Freak’

  44. 18/01 14:03

    UK assures it will not deport unregistered EU citizens after Brexit

  45. 18/01 13:53

    Grant Thornton: Optimism grows among entrepreneurs in Greece

  46. 18/01 13:45

    Ferries' routes to Naxos and Mykonos islands approved by Greek shipping ministry

  47. 18/01 13:36

    Spectacular annual Easter rocket war in Chios under threat as organizers fold

  48. 18/01 13:36

    Spectacular annual Easter rocket war in Chios under threat as organizers fold

  49. 18/01 11:26

    Minister: Plans for Greece's transition to post-lignite era ready by end-June

  50. 17/01 21:31

    PM: Greece will veto Libya solution by EU if MoUs with Turkey are not revoked

  51. 17/01 19:29

    Record tourist arrivals in Cyprus during December and all of 2019

  52. 17/01 19:23

    Survey: Brexit a good time for Greece to ask for Parthenon Sculptures back

  53. 17/01 19:16

    Renovated Greek National Gallery of Art to reopen in Athens during 2021

  54. 17/01 18:58

    Bank of Greece: Realty prices are on a rise

  55. 17/01 18:53

    Onassis Stegi: Culture start-ups present ideas at innovation meetup in Athens

  56. 17/01 18:46

    Ministers: Environment and climate crisis a top issue for the Greek government

  57. 17/01 18:37

    Greece among top-25 countries to raise children in the world

  58. 17/01 18:05

    Greek and Moroccan FMs share their concerns over the situation in Libya

  59. 17/01 18:01

    Greek Minister in Organisation for Economic Cooperation and Development meeting

  60. 17/01 17:54

    Revenues from ”Tsitsipas Souvlaki” to be donated to Australian wildfire victims

  61. 17/01 17:44

    Albanian artist presents his artwork at Cultural Centre of Ioannina in Epirus

  62. 17/01 17:22

    EBRD proposals to slow down ‘overtourism’ on iconic Greek island of Santorini

  63. 17/01 17:03

    Greek artist to present creative origami fashion in Athens and Thessaloniki

  64. 17/01 16:55

    "Eastern Railway Egnatia" project back to the spotlight in Greece

  65. 17/01 16:01

    Greek budget recorded a primary surplus of €5.5 billion during 2018

  66. 17/01 15:36

    Foreign Minister: Libyan Commander Haftar agreed with all Greek points

  67. 17/01 15:21

    New asylum policy is the new Greek Migration Ministry's priority

  68. 17/01 14:43

    European Commission VP: Greece has already succeeded in the field of tourism

  69. 17/01 12:17

    NYPL central Manhattan branch to reopen as Stavros Niarchos Foundation Library

  70. 17/01 12:07

    PM: EU NSRF funding delivers fertile growth opportunity for Greek economy

  71. 17/01 10:51

    EU invests €1 trillion to make its economy more ecology-friendly

  72. 17/01 01:33

    6th Peloponnisos International Documentary Festival in Kalamata (video)

  73. 17/01 01:26

    New Greek Migration Ministry to accelerate international agreements (video)

  74. 17/01 00:47

    Onassis USA and the New Museum’s NEW INC announce ONX Studio in NYC

  75. 17/01 00:36

    Religious Tourism: Feast Day of Agios Antonios celebrated today in Greece

  76. 17/01 00:21

    Climbing Tourism: Female Greek mountaineer conquers 7 top peaks on Earth

  77. 17/01 00:16

    Aegean Airlines announces record passenger traffic during 2019

  78. 16/01 23:56

    9th edition of Gameathlon returns to Tae Kwon Do stadium in Athens

  79. 16/01 23:42

    UNWTO concludes International Tourism Marketing project for Yunnan

  80. 16/01 23:12

    PM meets board of Greek-American and American-Jewish organisations

  81. 16/01 19:37

    "West of Athens" shows travellers at Athens Airport a taste of the capital's history

  82. 16/01 18:16

    Etihad Airways announces return flights from Australia to Greece from $1,150

  83. 16/01 16:57

    US Ambassador for religious freedom to visit Ecumenical Patriarch in Istanbul

  84. 16/01 16:02

    Greek tourism: Average spending per trip increases by €61 during 2019

  85. 16/01 13:29

    Media: Rejected Hard Rock won’t give up contest for Hellenikon casino

  86. 16/01 12:12

    UNWTO joins support of Albania's post-earthquake recovery effort

  87. 16/01 11:17

    ITB Berlin and IPK contrast travel trends in the Americas

  88. 16/01 10:07

    Hellenic Caucus co-chairs meets with United Nations Special Representative for Cyprus

  89. 16/01 00:29

    After Hard Rock's bid, Mohegan advances for Hellenikon Casino license in Athens

  90. 16/01 00:18

    Olive Oil Symposium at the center of the ancient world in Delphi

  91. 16/01 00:08

    Minister: National Archaeological Museum in Athens to get major overhaul

  92. 15/01 23:47

    New record volume of traffic at Greek airports during 2019

  93. 15/01 23:30

    Congressman: Greek Prime Minister hit a home run in United States visit

  94. 15/01 23:09

    Associated Press: Cyprus repays crisis-era IMF loan ahead of schedule

  95. 15/01 22:49

    Greek Culture Minister meets with National Art Museum of China director

  96. 15/01 21:40

    Greek ferry firms competing over popular routes

  97. 15/01 21:13

    Visitors and revenues in museums and archaeological sites grow in Greece

  98. 15/01 21:06

    Insider: Greece among world’s top destination for 2020 (video)

  99. 15/01 20:44

    Religious Tourism: Greek Orthodox Epiphany marked in Sydney (video)

  100. 15/01 20:32

    Greek PM proposes for first time top female judge for President of Republic