Survey: Business travelers expect to manage travel on all devices

Α Decrease font Enlarge font
Survey: Business travelers expect to manage travel on all devicesThe 4th edition Egencia Business Travel and Technology Survey additionally finds nearly half of global business travelers want perks such as in-flight Wi-Fi to stay productive

BELLEVUE, Wash., July 11, 2017 /PRNewswire/ -- Egencia®, the business travel arm of the Expedia group, announces results from its 4th edition Egencia Business Travel and Technology Survey* today, highlighting the increasing desire by business travelers for technology access and cross-device integration, along with greater productivity offerings, on the road. Instead of incentives such as priority boarding and airport lounge access topping business travelers' wish lists, the study revealed travelers are looking to technology to make the corporate travel journey more productive and manageable. 

Egencia has successfully brought the technology heritage, relentless focus on user experience and innovative spirit of its parent company Expedia, Inc. into the enterprise. In 2013, Egencia launched its new app, Egencia TripNavigator, which dramatically improves the in-trip experience for business travelers. The app provides step-by-step navigation and offers integrated access to Egencia Travel Consultants. Today, 10,000 companies worldwide partner with Egencia to drive travel compliance and cost savings.

Accessibility is a key theme to stay productive: two-thirds (66 percent) of business travelers across regions want to manage and book their business travel on every mobile device, not just on their smartphone, with 76 percent of U.S. business travelers making the ask. Additionally, 50 percent of global respondents would avoid human interaction on the road unless they are having a problem and more than half (56 percent) of global respondents simply want access to business travel tools to do more on mobile in general.  

"We are at a turning point in business travel. Business travelers have high expectations and they want instant access to information and tools on every device," said Rob Greyber, president of Egencia. "In an industry where traveler satisfaction and corporate interests like efficiency and productivity are often at odds, Egencia is building solutions that address both groups' needs. The belief that delight for business travelers and productivity for travel managers aren't mutually exclusive is at the heart of our integrated cross-device products, available today around the world." 

According to the survey, business travelers are optimistic when it comes to technology's role in improving their business travel experience:

  • 48 percent would like to use text to update their travel arrangements – highest among U.S. business travelers (63 percent)
  • 43 percent believe advancements in artificial intelligence (AI) will help improve their travel experiences – highest among U.S. business travelers (55 percent)

While many business travelers today (70 percent) find business trips more enjoyable than everyday work life, according to the Egencia white paper, "Control: Find out what it means to your travelers," there are still incremental changes that can be made to increase overall satisfaction on the road – and it starts with productivity enhancements. Blurring the lines between business and pleasure, non-stop flights and in-flight Wi-Fi ranked high among business travelers as perks that would increase both their productivity and satisfaction. Rounding out the top four amenities business travelers cited to improve productivity and satisfaction are extra time off to compensate for traveling on weekends and/or personal time and class upgrades on flights longer than six hours.

To learn more about the 4th edition Egencia Business Travel and Technology Survey, check out the infographic here.

*This study was conducted on behalf of Egencia by Northstar, a globally integrated strategic insights consulting firm. The study was conducted among 4521 business travelers aged 18 and older in Australia, Canada, France, Germany, Norway, Singapore, Sweden, United Kingdom and United States (with n=500 surveys completed per country). Surveys were completed online in April and May 2017.

About Egencia

Egencia makes business travel better by making it more connected and complete. Egencia puts travelers at the heart of business travel, continuously supporting them with solutions that are more engaging and effective. Driven by consumer insights and technology investments from parent company, Expedia, Inc., Egencia connects everything travelers need – content, technology, service and reporting – in one place. Egencia provides services in more than 65 countries. To connect with Egencia, visit www.egencia.com and follow @Egencia on Facebook, Twitter, or check out our blog.

Read more here.

RELATED TOPICS: GreeceGreek tourism newsTourism in GreeceGreek islandsHotels in GreeceTravel to GreeceGreek destinations Greek travel marketGreek tourism statisticsGreek tourism report

Source: expediainc.com

Photo Source: Wikimedia Commons Copyright: Expedia, Inc. License: CC-BY-SA

 

Tornos
  1. 23/02 19:48

    Report: The magic of the unique Chios product of mastiha

  2. 23/02 19:41

    Greece-Ireland to open new chapter in bilateral relations and tourism

  3. 23/02 19:34

    Greek meteorologists: Good weather to last until Saturday

  4. 23/02 19:22

    Ambassador interview: Greek tourism is on the radar of Japanese investors

  5. 23/02 18:53

    TripAdvisor: Three Greek beaches in top-25 in Europe for 2018

  6. 23/02 18:30

    Greece's Grivalia Properties to pay 0.35 euro dividend to shareholders

  7. 23/02 16:15

    Free tours to Antikythira shipwreck every weekend till March 18

  8. 23/02 12:47

    Greek tax authorities plan one million confiscations in 2018

  9. 23/02 10:33

    Solar electric vehicle charging station on Greek island of Tilos

  10. 23/02 00:58

    Greek Tax Authority AADE to audit tourist firms ahead of summer season

  11. 23/02 00:49

    PURE Wellness Rooms: A new program at Galaxy Hotel in Heraklion

  12. 23/02 00:39

    The Sun: Greek island of Zante wildest holiday hotspot for 2018

  13. 23/02 00:25

    German tourism: Strong increase in air travel to Greece during 2017

  14. 23/02 00:14

    Airbnb fined 300,000 euros by Spain’s Balearic Islands government

  15. 22/02 23:58

    Quality Service Institute survey for N-TV: The best travel agency chains in Germany

  16. 22/02 23:40

    eDreams: Aegean second best airline in the world for 2018

  17. 22/02 22:56

    Report: Ski champion Lindsey Vonn keeps secret message in Greek

  18. 22/02 22:48

    Athens Embassy: Prospects for investments by US business in Greek tourism

  19. 22/02 22:37

    Pantanassa Monastery in Mystras among Greece’s most revered places

  20. 22/02 22:35

    Greece to support FYROM’s inclusion in EU Strategy for tourism

  21. 22/02 22:28

    Report: Giannis Antetokounmpo lands ‘Greek Freak’ trademark

  22. 22/02 22:16

    Greek Telecoms firm OTE announces €800 million in investments for 2017

  23. 22/02 22:12

    Renowned cantor Alberto Mizrahi performs at event on Holocaust in Greece

  24. 22/02 22:03

    Greek bond yields dive after Moody's upgrade from Caa2 to B3

  25. 22/02 21:42

    Drone footage captures spooky Greek shipwreck

  26. 22/02 20:55

    Czech tourists to Greece seen up 15% in summer 2018

  27. 22/02 16:34

    Greece's Council of State approves Hellinikon development plan

  28. 22/02 14:23

    Australian steals $200,000 worth of gold "just to go on a Greek holiday"

  29. 22/02 12:18

    Greek Parliament approves sale of 67% stake in Thessaloniki port

  30. 22/02 10:55

    Giannis Antetokounmpo: New global ambassador of The Hellenic Initiative

  31. 22/02 01:17

    Greek Tourism Confederation SETE President continues meetings in Brussels

  32. 22/02 01:00

    Air Animal: Business or Economy Class for your pet? - Check the price list

  33. 22/02 00:48

    Media: Online travel giant Priceline changes name to Booking Holdings

  34. 22/02 00:43

    Marina with capacity of 1,000 vessels and a hotel approved in Heraklion, Crete

  35. 22/02 00:19

    Luxurious Abaton Island hotel in Hersonissos to open on April 20th

  36. 22/02 00:09

    Conde Nast Traveler: Three Greek resorts among Best Beach Hotels in Europe

  37. 21/02 23:45

    German tourism: "Lift-off" for Greece with +41% in early bookings during 2018 season

  38. 21/02 23:22

    Event on antiquities unearthed during excavations for Thessaloniki metro

  39. 21/02 23:18

    Greek Notary Association president: Nationwide e-auctions after February 28

  40. 21/02 23:11

    Philip’s ancient palace at Aigai in northern Greece to open in May

  41. 21/02 23:07

    Central Bank: More than 27 million tourists visited Greece in 2017

  42. 21/02 22:49

    Row over Piraeus port master plan leads to extension for deliberation

  43. 21/02 22:45

    UN and Greece's southern Aegean region to protect marine environment

  44. 21/02 22:35

    Report: Amazing film on Athens goes online

  45. 21/02 20:30

    Bear cub placed on internet sale rescued by Arcturos in Greece

  46. 21/02 19:57

    Media: Last legal obstacle for Helleniko project to be cleared this month

  47. 21/02 19:46

    Kuoni: Demand for holidays in Greece soars in 2018 - the top experiences & hotels

  48. 21/02 19:16

    7,000 year old enigma on rare exhibit at National Archaeological Museum in Athens (video)

  49. 21/02 18:44

    Thessaloniki Metro dig reveals headless Aphrodite statue among 300,000 Ancient Greek finds

  50. 21/02 12:52

    EasyJet to launch three more flights to and from Greece for summer 2018

  51. 21/02 10:48

    Air France: Strike disruptions to hit flights on Feb. 22

  52. 21/02 02:55

    Georgian Airways: New connection from Tbilisi to Thessaloniki

  53. 21/02 02:45

    Credit ratings for all companies and individuals operating in Greece

  54. 21/02 02:38

    Helleniko investment and e-auctions bump Greece's bailout tranche for March

  55. 21/02 02:34

    Greek banks ask for auction property assets tax exemption

  56. 21/02 02:24

    More new hotels replacing older and lower quality units across Greece

  57. 21/02 02:03

    Giant “Beluga” plane lands at Athens International Airport

  58. 21/02 01:47

    Tourist arrivals in Cyprus increase during January by 21.2%

  59. 21/02 01:36

    One of Europe’s most exotic landscapes located on Crete island in Greece

  60. 21/02 01:24

    Clean Monday customs and traditions turn Greece into giant party (video)

  61. 21/02 01:10

    Greek tourism revenues up in December

  62. 20/02 20:15

    Greek Carnival celebrations in Galaxidi get a little flour power (video)

  63. 20/02 18:44

    Athens to become World Book Capital for 2018

  64. 20/02 14:29

    Longest Balkan railway tunnel opens in central Greece (video)

  65. 20/02 12:23

    Greek gastronomy tours 15 countries through Sympossio

  66. 20/02 10:10

    Report: Why Greek honey is best in the world

  67. 19/02 23:29

    Kite-flying show and Clean Monday feast at horse-racing track in Markopoulo

  68. 18/02 22:57

    Greece's Kalohori Lagoon at photo exhibition for World Wetlands Day

  69. 18/02 22:50

    Visit Greece: Northern city of Veria offers 2.500 years of history

  70. 18/02 22:46

    Weather not helping as Attica municipalities plan Clean Monday celebration

  71. 18/02 22:42

    Greek wine exports soar attracting world’s attention

  72. 18/02 22:37

    Patras Carnival Grand Parade concludes in riot of sound and colours (video)

  73. 18/02 22:13

    Classic ancient Greek trials at National Hellenic Museum in Chicago (video)

  74. 18/02 22:07

    Greek American professionals host US tax reform panel discussion

  75. 18/02 22:02

    President Pavlopoulos: Olive tree symbolizes Greek civilization through the ages

  76. 18/02 21:40

    New Diving Park given green light in Chania on the Greek island of Crete

  77. 18/02 18:55

    IMTM 2018: Thessaloniki is a preferred destination by Israeli tourists

  78. 18/02 16:29

    Hellenic Responsible Business Awards for 2018 announced

  79. 18/02 14:13

    Thessaloniki in National Geographic Food as Greek capital of gastronomy

  80. 18/02 12:08

    Airbnb to launch new tier of select hotel-like properties

  81. 18/02 10:39

    European tourism: Strong growth in house rentals until 2022 forecast byTechnavio

  82. 17/02 18:48

    Spokesperson Gerry Rice: IMF’s mission is a debt relief for Greece

  83. 17/02 18:43

    British ambassador to bring more UK companies in Greece for investment

  84. 17/02 18:37

    Two clubs on Mykonos and Rhodes islands among the 100 best in the world

  85. 17/02 18:31

    Nine groups show interest in northern Greece's Egnatia Odos management

  86. 17/02 18:27

    Ambassador Ben-Abba: Great improvement in Greek-Israeli tourism relations

  87. 17/02 18:23

    Two binding offers for majority stake in Greek gas transmission operator

  88. 17/02 18:19

    Fitch upgrades Greece's credit rating from B- to B

  89. 17/02 18:11

    Greek residential prices continue to drop in 2017, but slower than in 2016

  90. 17/02 18:04

    Global olive oil competition shows Greece as top producer

  91. 17/02 17:40

    Patras hotels occupancy at 90% as Carnival 2018 concludes with Grand Parade on Sunday

  92. 17/02 17:18

    Wyndham sells European rentals arm to Platinum for $1.3 billion

  93. 17/02 17:08

    Where did Russian tourists travel in 2017

  94. 17/02 16:56

    Five women from Rhodes fight for repatriation of Parthenon Marbles

  95. 17/02 14:57

    TUI: Greek hotels prevail in new Small & Friendly collection

  96. 17/02 10:38

    Tour operator Thomas Cook returns to Tunisia this year

  97. 16/02 22:20

    Celebrating Apokries in Greece: Costumes, music and dance

  98. 16/02 22:10

    Bribery scandal rocks international RIU hotel chain in Miami

  99. 16/02 22:01

    Hotels: Zeus International undertakes management of the Hilton in Milan

  100. 16/02 21:57

    Travelgenio signs new multi-year partnership agreement with Travelport